What does a Resiliency Analyst/Business Analyst in Cybersecurity actually do? If you ask Kathy, her title could easily be “Diplomat with Endless Patience.” With over three decades of engineering logic, a background in electrical engineering, and experience living abroad as a teenager, she brings a unique blend of analytical precision and human empathy to The Value Hub. We sat down with Kathy to talk about turning friction into lifelong friendships, gathering hallway chatter over lunch, and why no mountain is too high when you have the right team behind you.
Kathy, if you could reinvent your job title today, what would you call it and why?
“Officially, I have been working mainly as a Resiliency Analyst within cybersecurity for the past two years, alongside my role as a Business Analyst in other departments. But in practice? I would probably call myself a diplomat with endless patience.
My job is all about understanding what truly matters to the business, identifying vulnerabilities or risks, and translating those into practical processes, system recovery, and preparation. When I work on legacy applications or shadow IT, I piece together scattered knowledge, hidden dependencies, and forgotten documentation. But honestly, most of the time it feels like I am carefully bringing people, conflicting interests, expectations, and reality together.“
What is a moment in your average work week that people would never expect from an analyst?
“Listening closely in the hallways to catch what is really going on behind the scenes! I also love grabbing lunch with colleagues and leadership. Sure, it is great for getting a sense of future plans, but mostly it is for the warmth, the fun, and stepping away from the desk for a moment.”
“Living abroad as a teenager broadened my worldview and made connecting with people second nature.“
What is the toughest conversation you ever had with a client, and how did it end?
“Early on at a project, I inherited an application that people had been building for years. The chaos was immense. There was zero structure, and nobody was communicating properly. I gathered all my courage and told them straight up: We need to start over from scratch.
We rebuilt it from the ground up, but a fellow analyst took my feedback deeply personally. Working together at first was extremely difficult, full of friction. I sometimes went home in tears thinking I could do nothing right. But we were forced to collaborate, so I put a massive amount of effort into building a genuine relationship with him. Wonder of wonders: after two years of working side by side, we became best friends.“
Which skill from a completely different part of your life do you secretly use at work?
“Patience, diplomacy, common sense, active listening, and bringing order to chaos. As a mother and wife, those are skills I have mastered completely!
I graduated 34 years ago as an Electrical and Electronics Engineer. While I do not build circuits today, that background trained me to think analytically top-down and grasp complex logic fast.
Living in Zaïre (now the DRC) as a teenager also broadened my worldview immensely, making it natural for me to connect with people from all cultures. And thanks to soft skills training over the years, I can navigate political issues without taking things personally.”
” No mountain high enough and luckily, we never have to climb it alone”
If you had to explain your job using only emojis, which ones do you pick?
“✈️ Aviation, 💻 IT, 🧩 Puzzling scattered information together, 🔗 Connecting dependencies, 🛡️ Resiliency and risks, 🌉 Building bridges between teams, 🧘♀️ Endless patience, and 🍸 Unwinding together with a drink afterward!”
If TVH had an official playlist, which song would guaranteed be at number one?
“Ain’t No Mountain High Enough by Marvin Gaye & Tammi Terrell.
To me, that song does not just mean that no challenge is too big. It means knowing you are never facing it alone. No matter how high the mountain, how deep the valley, or how wide the river, there is always someone at TVH ready to help you climb.
We all have our own projects, but when push comes to shove, we find each other. No mountain high enough and luckily, we never have to climb it alone. All you have to do is call.”
What would surprise an outsider the most if they spent a day at TVH?
“How structured the work actually is, how accessible the leadership team is, and honestly? The great sandwiches at the office.“
What advice would you give your past self on your very first day at TVH?
“Find your own path, do not panic if you do not know something yet, and remember that the grass is not always greener on the other side.”
If you could whisper just one sentence to a new colleague right before they start at TVH, what is it?
“Realize one thing: you are one lucky bastard to be working here!“
Ready to climb mountains with Kathy this September?
We are looking for hands on talent who love bringing structure to chaos, value real teamwork, and want to build a career with impact.
Check our career page here.